Refund policy

1.1 A consumer who has concluded a contract at a distance may withdraw from it within 14 calendar days without stating a reason and without incurring costs. To meet the deadline it is sufficient to send the statement before its expiration. The declaration of withdrawal from the contract may be made, for example:

in writing to the address: Dąbrowskiego 24A, 30-532, Kraków, Poland

in electronic form via e-mail to the address: info@anw-home.com.

1.2 The period for withdrawal from the contract begins:

for a contract in the performance of which the Seller delivers the Product, being obliged to transfer its ownership (e.g. Sales Contract) - from taking possession of the Product by the consumer or a third party indicated by him/her other than the carrier, and in the case of a contract which: (1) involves multiple Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) involves the regular delivery of Products for a fixed period - from taking possession of the first Product;

for other contracts - from the date of conclusion of the contract.

1.3 In the case of withdrawal from a contract concluded at a distance, the contract shall be considered not concluded.

 

1.4 The seller is required, no later than 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, to refund the payments made by the consumer. The seller refunds the payment using the same payment method the consumer used. The seller may withhold the refund of payments received from the consumer until the product is returned or until the consumer provides proof of its return, whichever occurs first.

1.5 The consumer is obliged to return the Product to the Seller immediately, no later than within 14 calendar days from the date on which he withdrew from the contract. To meet the deadline it is sufficient to return the Product before its expiration. The Consumer may return the Product to the address indicated by the Seller Dąbrowskiego 24A, 30-532, Kraków, Poland.

 

1.6 The Consumer shall be liable for any diminution in the value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.

 

1.7 Possible costs associated with withdrawal from the contract by the consumer, which the consumer is obliged to bear:

 

If the consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available on the Online Store, the Seller is not obliged to reimburse the consumer for the additional costs incurred by the consumer.

 

The consumer shall bear the direct costs of returning the Product.

 

In the case of a Product that is a service, the performance of which - at the express request of the consumer - began before the expiration of the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performance provided.

 

1.8 The right of withdrawal from a contract concluded at a distance shall not be granted to the consumer with respect to contracts:

(1) for the provision of services, if the Seller has performed the service in full with the express consent of the consumer, who was informed before the start of the service that after the performance by the Seller, he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the contract; (3) in which the subject of the performance is a non-refabricated product, manufactured to the consumer's specifications or serving to meet his individual needs; (4) in which the subject of the performance is a product that deteriorates rapidly or has a short shelf life; (5) in which the subject of the performance is a Product delivered in a sealed package which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery; (6) in which the subject of the performance is Products which after delivery, due to their nature, are inseparably combined with other things; (7) in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Agreement, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or provides Products other than spare parts necessary for the performance of repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or Products; (9) in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; (10) for the supply of newspapers, periodicals or magazines, except for a subscription contract; (11) concluded by means of a public auction; (12) for the provision of accommodation services other than for residential purposes, transportation of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service; (13) for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right of withdrawal. Implementation of the return:

Return Process: Fill out the withdrawal form. Pack the product in its original box, securing it against damage and shifting. Prepare and send it via a courier company. Wait for the refund. We have a 14-day return policy, which means you have 14 days from receiving your product to request a return. To be eligible for a return, your product must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the proof of purchase.

To start a return, you can contact us at info@anw-home.com. Please note that returns should be sent to the following address: Dąbrowskiego 24A, 30-532, Kraków, Poland. 

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Exceptions / Non-returnable Items: Some types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and hygiene items (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges: The fastest way to ensure you get the correct product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. 14-Day Withdrawal Period in the European Union: Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your product must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the proof of purchase.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@anw-home.com.