Complaint

How to make a complaint

You can make all complaints about products or the online store:

via e-mail Contact form

Sending or returning the product as a complaint can be made to the address: Gdańska 3A, 05-152, Cząstków Mazowiecki, Poland

What to write in the complaint

It is recommended to provide in the description of the complaint:

information and circumstances regarding the subject of the complaint, in particular, the type and date of occurrence of irregularities or non-compliance with the contract;

the demand for a method of bringing it into conformity with the contract or a statement of price reduction or withdrawal from the contract or other claim; and

contact details of the complainant - this will facilitate and expedite the processing of the complaint.

The requirements given above are in the form of a recommendation only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint. If the contact details provided by the complainant change during the processing of the complaint, he is obliged to notify the Seller.

The complainant may attach evidence (e.g. photos, documents or product) related to the subject of the complaint.

We may also ask the complainant to provide additional information or send evidence (e.g., photos) if it makes it easier and faster for us to process the complaint.

When you will receive a response to the complaint

The seller will respond to the complaint immediately, but no later than within 14 calendar days of receipt.